> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bridgepointhq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting Documents and Signatures

> Send clients a secure link to e-sign required forms or photograph their government ID from their own phone, using the Document Center on the client profile.

The **Document Center** lets you collect signed forms and identity documents from a client without them coming into the office. From a client's **Documents** tab, you send a secure link; the client opens it on their own phone, completes the form or takes a photo, and the result is attached back to their record.

Open a client profile, go to the **Documents** tab, and use the **Document Center** to send a request. Each request creates a single-use, expiring link tied to that client.

## Forms a client can e-sign

The Document Center can request any of these signable forms. The client reviews the form, confirms their details, types their name, and signs on-screen:

<CardGroup cols={2}>
  <Card title="Marketplace Release Acknowledgement" icon="file-signature" />

  <Card title="Enrollment & Coverage Acknowledgement" icon="file-signature" />

  <Card title="Income & Eligibility Confirmation" icon="file-signature" />

  <Card title="DCF Access Authorization" icon="file-signature" />

  <Card title="FFM Consent" icon="file-signature" />
</CardGroup>

### How the client completes a form

<Steps>
  <Step title="Open the link">
    The client taps the link you sent. The page opens with no login — the link itself identifies them — and shows the form with their on-file contact and case details for review.
  </Step>

  <Step title="Review and sign">
    The client confirms the information, types their full name, and signs in the signature box.
  </Step>

  <Step title="Submit">
    On submit, the signed form is recorded against the client's case and the link is consumed.
  </Step>
</Steps>

<Note>
  Each link is **single-use** and **expires**. If a client opens a link that has already been submitted, expired, or is invalid, they see a message asking them to contact your office for a new one. Every completion is logged for the audit trail.
</Note>

## Capturing a government ID

The Document Center can also request a photo of the client's **government-issued ID**. The link opens the client's camera with an on-screen frame sized to the document:

<Steps>
  <Step title="Open the ID link">
    The client taps the link. Their device camera opens (rear-facing) with a guide frame.
  </Step>

  <Step title="Line up and capture">
    The frame is shaped for the document type — an **ID card / driver's license** or a **passport** page — and can request a specific side (front or back). The client fills the frame and captures.
  </Step>

  <Step title="Review and upload">
    The client checks the preview and uploads. If the camera is unavailable, they can pick a photo from their device instead.
  </Step>
</Steps>

The captured image is attached to the client's documents automatically — no legal signature is involved, since this is an upload rather than a signable form.

<Tip>
  Both form links and ID-capture links are the same kind of secure, client-held link used by the [kiosk](/queue/kiosk) and are safe to send by text or email. They never expose the client's record — only the specific form or upload you requested.
</Tip>