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The dashboard is your home base — it loads immediately after login. Instead of a fixed set of cards, it’s now a customizable board of widgets that you arrange to match how you work. Add the cases, pipeline, queue, tasks, and revenue views you care about, size and order them the way you like, and save the layout to your own account.

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Your starting layout

The first time you open the dashboard, BridgePoint builds a starting layout tailored to your role — for example, a front-desk user opens to the live queue and today’s schedule, while a case manager sees their caseload, follow-ups, and tasks. You don’t have to configure anything to get a useful board on day one.
Your organization’s Admins and Owners can tailor the starting layout each role sees. If your default board looks different from these examples, that’s your organization’s published default. See Setting default dashboards for a role.
Every widget is scoped to what your role is allowed to see. The widgets available to you, and the data inside them, follow the same permissions used everywhere else in BridgePoint. See Roles & Permissions for the full breakdown.

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Customizing your dashboard

All editing happens in Customize mode, so the board stays clean and calm the rest of the time.
1

Enter Customize mode

Click Customize in the top-right of the dashboard. The board switches into edit mode, and each widget gains a small control strip with a drag handle, resize buttons, and a menu.
2

Rearrange, resize, add, or remove widgets

Make your changes (see the actions below). Everything updates live as you go.
3

Save or cancel

Click Save to keep your layout, or Cancel to discard your changes and return to how the board looked when you started editing.

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What you can do in Customize mode

Add widget

Opens the widget catalog so you can add a new widget to the board.

Rearrange

Drag any widget by its handle to reorder the board.

Resize

Use the narrower/wider buttons to change a widget’s width, or the widget menu’s Taller / Shorter option to change its height.

Configure

Open a widget’s menu and choose Configure to tune what it shows (see Configuring a widget).

Remove

Open a widget’s menu and choose Remove to take it off your board.

Reset to default

Click Reset to clear your personal customizations and return to your role’s default layout.
The board is a four-column grid on desktop that reflows to fewer columns on narrower screens. Widgets can span 1–4 columns wide and 1–3 rows tall.

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Adding a widget

In Customize mode, click Add widget to open the widget catalog panel. Widgets are grouped by category and only the ones your role can use are shown. Use the search box at the top to find a widget by name or description, then click it to drop a fresh copy onto your board. You can configure it after adding.
You can add the same widget more than once — for example, two copies of a chart with different filters — and give each a custom title so they’re easy to tell apart.

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Configuring a widget

Open a widget’s menu in Customize mode and choose Configure. Only the controls that widget actually uses appear, so a simple number tile won’t show a date-range picker it doesn’t need.
Choose whose data the widget counts:
  • Assigned to me — only records assigned to you
  • My office — the office you’re currently viewing
  • Whole organization — a wider view (still limited to what your role is allowed to see)
Click Save widget to apply your changes to that widget.

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The widget catalog

  • Case Status Breakdown — Cases grouped by status. Filter to a single program to see just Medicaid or SNAP.
  • Program Mix — How the caseload splits across Medicaid, SNAP, TCA, ACA, and Medicare.
  • Renewals Due — Cases with a renewal date inside the selected window.
  • Case Intake Trend — New cases opened per week.
  • DCF Status Breakdown — Cases grouped by their DCF status — surfaces medically needy and family planning volume.
  • ACA Funnel — Pipeline volume at each stage, from Eligible through Enrolled.
  • ACA Enrollments — Completed enrollments per week.
  • Follow-Ups Due — Pipeline entries whose next follow-up date has arrived.
ACA pipeline widgets are read-only views. The ACA Pipeline remains the source of truth for pipeline status.
  • Queue — Live — Who is waiting right now, with wait times.
  • Check-Ins by Reason — What people are actually walking in for.
  • Today’s Schedule — Today’s appointments in time order.
  • Appointment Outcomes — Completed vs no-show vs cancelled — the no-show rate at a glance.
  • Authorizations Expiring — Release authorizations expiring inside the window — re-sign before they lapse.
  • Saved Report — Surface a report you saved in Reports as a card on your dashboard. It runs the report inline and shows the top rows of results right on the board, with an Open link to the full report. Configure the widget to point it at one of your saved reports (see Configuring a widget).
  • My Open Tasks — Your open and in-progress tasks, overdue first.
  • Tasks by Priority — Open task load split by priority.
  • My Caseload — Clients assigned to you.
  • Recent Clients — Most recently added clients.
  • Client Intake Trend — New clients added per week.
  • Premium by Carrier — Total monthly enrolled premium, grouped by carrier.
  • Invoices by Status — Draft, pending, paid, overdue, cancelled.
  • Revenue Collected — Payments received per week.
  • Overdue Invoices — Invoices past their due date and still unpaid.
Revenue widgets are available only to roles with premium and invoice access.
  • New Clients — New client intake per week for your office.
  • Follow-Ups Due — Pipeline entries whose next follow-up date has arrived — leads to chase.
  • ACA Conversion Funnel — Pipeline volume at each stage, Eligible through Enrolled.
  • Enrollments — Completed ACA enrollments per week.
  • Premium by Carrier — Total monthly enrolled premium, grouped by carrier.
Sales widgets show office-level totals, not per-rep numbers. They’re available to the Sales role as well as Managers, Admins, and Owners.

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Resetting your dashboard

Click Reset while in Customize mode to clear your personal customizations. Your board returns to the default layout for your role, and stays in step with any future updates to that default rather than freezing today’s copy.

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When a widget can’t load

If a single widget fails to load, it shows a quiet failed state on its own card — the rest of your board keeps working. Try removing and re-adding the widget, or reconfiguring it. An empty widget (no data in the selected range yet) simply shows an empty message rather than an error.

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Next steps

Run Reports

Build and save reports you can surface on your dashboard with the Saved Report widget.

Manage the Queue

See how the live queue widget mirrors the full queue board.