/kiosk/<token>). Because the iPad has no staff login, the office is fixed to the token — a device set up for one office can only ever add clients to that office’s queue.
The kiosk link is generated per office. Ask an administrator to set up the iPad with your office’s kiosk URL and leave it open in full-screen (guided-access) mode.
Languages
The kiosk opens on a language picker. Clients choose one of three languages, and every screen after that is fully translated:- English
- Español (Spanish)
- Kreyòl (Haitian Creole)
New client (first-time visitor)
1
Choose a language
The client taps their language on the welcome screen, which shows your office name.
2
Select 'New' client
On the next screen the client picks New — they have never visited before.
3
Enter name and phone
The client types their first name and last name (required) and, optionally, a phone number. Their chosen language is saved automatically.
4
Choose a program
The client selects which program they are here for. Their entry is added to the queue with a New Application reason — staff refine the reason and program from the queue when the client is called.
5
Done
A confirmation screen greets the client by first name and tells them to take a seat. Their WALK-IN entry is now in the queue.
Returning client
Returning clients look themselves up so their check-in links to their existing record. They can find their record two ways:- Phone + last name
- SSN (last 4) + date of birth
The client enters their phone number and last name. If more than one record matches, they are asked for their date of birth to pick the right one.
To protect client privacy, the kiosk automatically clears any half-finished check-in after 60 seconds of inactivity, and the confirmation screen resets on its own after a few seconds so the next person always starts fresh. Repeated failed lookups are rate-limited.